We love taking care of our customers! It is our #1 priority!
So, if you ever have a question please reach out!
You can reach us by filling out the Contact Us page
or directly at support@chazlarue.com.
You can expect a response within 48 hours M-F. Please allow a few extra days if you reach out to us over a weekend as we are a small business and team. We promise to take care of you!
How can I track my package?
You should be able to track your package via the link that is sent to you in the shipping confirmation email. If you are having trouble, email us!
Why can't I track my order/ where is it?
Our Charlie bag and accessory bags are shipped from our overseas warehouses to save on costs and resources. Your tracking may not update until it reaches USPS & if that is the case, don't worry! It may just need some more time to update. It should arrive between 7-15 days from receiving your shipping confirmation. If you have any questions though, you are always welcome to reach out to us and we will be happy to give you some peace of mind!
Where is the remaining part of my order?
Since some of our products may come from separate manufacturers, this means that products may arrive separately. If your order has not arrived altogether please allow 3-5 business days for the remaining items to arrive!
How do I return an item?
Visit out returns & exchanges page and follow the steps to make your return.
If you have any questions let us know!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
See our Returns page for more details.
Do you have an affiliate program?
Yes! If you are interested in learning about affiliate/ambassador opportunities, email us! We have some information on our Instagram highlights.
